Adding Question Groups

By default, a Question Group called "Username Password Questions" is installed with Pharos Administrator. This group contains the two most commonly used questions -  Username and Password questions. Additional Question Groups and Questions are configured as required.

To add a new Question Group:

1. Select Output Management > Popup Questions from the Context Tree.
2. Click the Insert Question Group ( ) action on the Popup Questions context Actions pane. This opens the Insert Question Group dialog.

General	Do this
Name	Enter a name for the new group.
Charging Model	Do one of the following: If you want to create a Standard Question group, select "None". If you want to create a Charging Model group, select the charging model that the group's questions will be taken from.
Include Username and Password Questions	Select whether to include Username and Password Questions to the Question Group.

3. Click OK and then click Change Control. This inserts the new group to the list and you can now add questions to this Question Group. For more information on how to add questions to a group, see Related Topics below.

• If you selected to Include Username and Password Questions, your new Question Group already has the Username and Password Questions added to your new group.
• If you selected to create a Charging Model Group, you can see that one question is added for each Cost Center Category.

Deleting Question Groups

To delete a question group:

Select a group or  and click the Delete ( ) action on the Question Groups context Actions pane . Click OK on the confirmation dialog that appears. Deleting a question group also deletes the questions that are attached to it.

You can not delete Questions and Question Groups that are associated with a queue. You have to disassociate the Question Group from the queue before being able to delete questions and groups.

Related Topics